Terms and Conditions

Reputation Reactor

A Service of Time Hack Systems LLC

Effective Date: June 6, 2025

Skagit County, Washington

1. Agreement to Terms

These Terms and Conditions ("Agreement") are entered into between Time Hack Systems LLC, a Washington State limited liability company with its principal place of business in Skagit County, Washington ("Company," "we," "us," or "our"), and the business entity completing the signup process ("Client").

By checking the acceptance box during the signup process, the Client represents that (1) they have read and understood this Agreement in full, (2) they have the legal authority to bind the business entity they represent, and (3) they agree to be bound by all terms set forth herein. If the Client does not agree to these terms, they may not use the Service.

This Agreement governs access to and use of Reputation Reactor, a review generation and reputation management service (the "Service"). It applies to all Clients, including sole proprietors, partnerships, corporations, and any other form of business entity.

2. Description of Service

Reputation Reactor provides the following services to Clients:

• Optimization of the Client's Google Business Profile and Facebook business account

• Integration with the Client's customer relationship management (CRM) system

• Automated outreach via email and SMS to the Client's past customers, requesting that those customers submit public reviews

• Facilitation of review posting to Google, Facebook, the Client's website review carousel, and other review or social media platforms from time to time

All review requests sent through the Service direct the Client's customers to submit their reviews directly and publicly on the relevant platform. We do not filter, gate, intercept, or selectively suppress reviews based on star rating or content. This approach is designed to comply with Google's review policies and the Federal Trade Commission's guidelines on endorsements and testimonials.

The Company's obligation under this Agreement is limited strictly to the activities described above. The Company is not responsible for the behavior, content, or actions of the Client's customers, the Client's relationship with those customers, the outcome of any review posted or not posted, or any action taken by Google, Facebook, or any other third-party platform in response to reviews.

3. Free Trial

New Clients receive a 15-day free trial beginning on the date their account is activated. During the trial period, the Company will set up the Client's account, connect to the Client's CRM, and begin sending review request messages to the Client's past customers.

To begin the free trial, the Client must provide valid payment information through our payment processor, Stripe. No charge will be made during the 15-day trial period. At the conclusion of the trial, the Client's payment method on file will be charged automatically at the then-current monthly subscription rate unless the Client cancels before the end of the trial period in accordance with Section 5 of this Agreement.

The Company reserves the right to modify or discontinue the free trial offer at any time without notice to prospective Clients. Existing Clients who have already begun a trial will not be affected by any such change.

4. Subscription and Billing

4.1 Monthly Subscription

Following the free trial period, the Service is billed on a monthly basis at the rate in effect at the time of the Client's enrollment. The Company reserves the right to modify its pricing with 30 days written notice to active Clients. Continued use of the Service after a price change takes effect constitutes acceptance of the new rate.

4.2 Automatic Billing

The Client authorizes the Company to charge the payment method on file through Stripe at the start of each billing cycle. Billing cycles begin on the day the free trial ends and recur monthly on that same date. The Client is responsible for ensuring their payment information remains current and valid.

4.3 Failed Payments

If a payment fails, the Company will make a reasonable attempt to notify the Client. If payment is not received within five business days of the failed charge, the Company reserves the right to suspend or terminate the Client's account in accordance with Section 7 of this Agreement. Suspension or termination for non-payment does not relieve the Client of any outstanding balance owed.

4.4 No Refunds

All fees paid to the Company are non-refundable. This includes monthly subscription fees, any setup-related costs, and fees charged during any partial billing period. The Company does not issue refunds under any circumstances, including cancellation, dissatisfaction with results, or termination of the account.

5. Cancellation

The Client may cancel their subscription at any time by providing written notice to the Company at least five business days before the end of the current billing cycle. Notice must be submitted in writing by email to the Company's designated contact address.

If proper notice is received at least five business days before the end of the billing cycle, the Client's account will remain active through the end of that billing cycle and will not be renewed. No further charges will be made after that date.

If notice is received fewer than five business days before the end of the billing cycle, the cancellation will take effect at the end of the following billing cycle, and the Client will be charged for that additional month. No refund will be issued for any portion of a billing period already paid.

Upon cancellation, the Company will discontinue all services, including review request outreach, platform optimization, and any other active work on behalf of the Client. The Company has no obligation to maintain, transfer, or preserve any Client data after the cancellation date beyond what is required by law or our Privacy Policy.

6. Client Responsibilities

6.1 General Warrenties

By using the Service, the Client represents and warrants that:

• • They have the legal right to provide us with the contact information of their customers and that doing so does not violate any applicable law, privacy policy, or agreement with those customers

• The customer contact information they provide is accurate and was obtained through lawful means in the course of their business operations

• They will not use the Service in any way that violates the terms of service of Google, Facebook, or any other third-party platform

• They are a legitimate business operating lawfully in their jurisdiction

• They will promptly notify the Company of any customer opt-out or do-not-contact request they receive so that we can update our system accordingly

The Client is solely responsible for their relationship with their customers, including any complaints, disputes, or legal claims arising from those relationships. The Company is not a party to any transaction between the Client and their customers.

6.2 Authorization to Contact Customer Data

By submitting customer contact information to the Company, whether by email, direct upload into the Client portal, CRM integration, or any other method, the Client expressly represents and warrants that they have the authority to authorize the Company to contact those individuals, and the Client hereby grants that authorization.

Specifically, by providing customer contact information the Client confirms that:

• The individuals listed are past customers of the Client's business with whom the Client has an established business relationship

• The Client has the right under applicable law to authorize a third party to contact those individuals on the Client's behalf

• The Company is authorized to send those individuals email and SMS communications requesting a review of the Client's business

• The Client has not received any do-not-contact, opt-out, or cease-and-desist instruction from those individuals that would prohibit such outreach

This authorization covers all customer data submitted at any point during the term of this Agreement, including data submitted during the free trial period. The Client is responsible for ensuring that any customer data they provide is eligible for outreach under applicable law, including but not limited to the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

The Company relies entirely on this authorization when contacting the Client's customers. If the Client provides contact information for individuals they do not have the right to contact, the Client accepts full legal and financial responsibility for any resulting claim, fine, or liability, and agrees to indemnify the Company as set forth in Section 9 of this Agreement.

7. Termination by the Company

The Company reserves the right to suspend or terminate any Client account at any time, with or without cause, and with or without advance notice. Grounds for termination include but are not limited to:

• Non-payment or repeated failed payment attempts

• Violation of any term of this Agreement

• Conduct that the Company determines, in its sole discretion, to be abusive, harassing, threatening, or otherwise incompatible with a productive working relationship

• Use of the Service in a manner that violates the policies of Google, Facebook, or any other third-party platform

• Any activity that exposes the Company to legal liability or reputational harm

TimeHack Systems LLC is a privately owned business and reserves the right to refuse or discontinue service to any Client for any lawful reason. The Company's decision to terminate a Client relationship is final.

In the event of termination for cause, no refund will be issued for any fees already paid. If the Company terminates a Client account without cause, the Company's sole obligation is to refund any prepaid fees for the unused portion of the current billing cycle.

8. Limitation of Liability

The Company's liability under this Agreement is strictly limited to the direct services described in Section 2. We are not responsible for, and the Client expressly releases us from, any claim, loss, damage, or expense arising from:

• The content, accuracy, or outcome of any review submitted by the Client's customers

• Any action taken by Google, Facebook, or any other third-party platform, including removal of reviews, suspension of a business profile, or changes to platform policies

• Any dispute between the Client and their customers

• Any failure of a third-party platform to publish, display, or retain a review

• Any technical failure of GoHighLevel, Stripe, SignalHouse, or any other third-party service provider we use to deliver the Service

• Any loss of business, revenue, reputation, or opportunity resulting from reviews, regardless of their content or rating

In no event shall the Company's total liability to the Client for any claim arising under this Agreement exceed the total amount paid by the Client to the Company in the 30 days preceding the event giving rise to the claim.

THE SERVICE IS PROVIDED ON AN "AS IS" BASIS. THE COMPANY MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE SERVICE WILL GENERATE ANY SPECIFIC NUMBER OR RATING OF REVIEWS.

9. Indemnification

The Client agrees to defend, indemnify, and hold harmless TimeHack Systems LLC, its members, managers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• The Client's use of the Service

• Any breach of this Agreement by the Client

• The Client's relationship with their customers, including any dispute, complaint, or legal claim brought by a customer

• Any inaccurate, unlawfully obtained, or unauthorized customer data provided to the Company by the Client

• Any violation by the Client of applicable law or the terms of service of any third-party platform

This indemnification obligation survives the termination or expiration of this Agreement.

10. Intellectual Property

All systems, software, workflows, templates, and processes used to deliver the Service are the sole property of TimeHack Systems LLC. The Client is granted a limited, non-exclusive, non-transferable license to use the Service during the term of this Agreement for the Client's own business purposes. Nothing in this Agreement transfers any intellectual property rights to the Client.

The Client retains ownership of their own business data, including the customer contact information they provide to us. By providing that data, the Client grants the Company a limited license to use it solely for the purpose of delivering the Service.

11. Confidentiality

Each party agrees to keep confidential any non-public business information shared by the other party in connection with this Agreement and not to disclose it to third parties without the disclosing party's written consent, except as required by law. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute process, the Client agrees to contact the Company in writing and give us 15 business days to attempt to resolve the issue informally. Most concerns can be resolved at this stage.

12.2 Mediation and Arbitration

If the dispute is not resolved informally, the parties agree to first attempt resolution through mediation conducted by a mutually agreed-upon mediator in Skagit County, Washington. If mediation does not resolve the dispute within 30 days of initiation, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Skagit County, Washington.

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs in arbitration unless the arbitrator determines otherwise.

12.3 Governing Law and Venue

okay This Agreement is governed by the laws of the State of Washington without regard to its conflict of law provisions. Any legal proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Skagit County, Washington, and both parties consent to personal jurisdiction in those courts.

12.4 Waiver of Class Action

The Client agrees that any dispute must be brought in the Client's individual capacity only and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

13. Modifications to This Agreement

The Company reserves the right to update or modify this Agreement at any time. When we do, we will update the effective date at the top of this document and notify active Clients by email at least 15 days before the changes take effect. Continued use of the Service after the effective date of any modification constitutes the Client's acceptance of the revised terms.

If a Client does not agree to a modification, their sole remedy is to cancel the Service before the modification takes effect in accordance with Section 5

14. Entire Agreement

This Agreement, together with the Company's Privacy Policy (incorporated herein by reference), constitutes the entire agreement between the parties with respect to the Service and supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

If any provision of this Agreement is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

The Company's failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.